Cancellation/Return & refund policy

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Cancellation/Return & refund policy

Cancellation/Return & refund policy

Return Policy– eshop kassidiaris

External – Aesthetic Defects:

The customer is obliged to unpack and check the products to confirm the absence of external – aesthetic defects and if there are so he/she is obliged to rebuff and return them to the distributor or to refer to any aesthetic defects within fourteen (14) days from the receipt day. In case of the end of this period he/she loses any relevant right. The COMPANY is obliged to replace the products with new in a short time. In case of unconditional receipt, it is considered that the new product is delivered in an excellent external appearance without any aesthetic defects.

Returns charged by the company

  • In all cases in which other than the sold product is delivered, by type or quantity. In case the item has packaging damaged during the delivery, completely or for the most part.
  • In case it is found that the item has a manufacturing defect or lack of status (provided that it is certified by an authorized repairer who provides a guarantee of good operation) which capacity has previously been agreed in writing with the COMPANY.
  • In case of a damaged package the customer must not accept the product receipt from the beginning and must ask for its replacement after agreement with the COMPANY.
  • In cases of charged returns by the company, the products must be returned from the customer in the received condition and at the time agreed. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right of replacement under this term is dismissed.
  • In all cases, the return of the product to be replaced must be done together with all the documents that accompanied the product (DAT, retail receipt etc.) and its complete packaging. The return of the products will be carried out either by the customer himself or by courier.
  • In case of return of the products, as the case may be, a repair or replacement will be made, otherwise the transaction will be canceled if the customer legally rejects the two previous ones, in which case, provided that the products have been previously received and inspected by the COMPANY
  • In case of cancellation, the refund to the customer will be made in the same way as their payment was made by the COMPANY. Particularly, in case of credit card debit the COMPANY will be obliged to inform the issuing Bank for the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without the relevant responsibility of the COMPANY. The COMPANY, following this information, bears no responsibility for the time and manner of execution of the reversal, which is regulated by the contract.
  • In case of cash payment, if the customer has chosen to pick the product from the physical store, the refund will take place at the store he picked up the product. The return will be made within fourteen (14) working days.
  • In case the products are returned damaged or incomplete, the e-shop has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of this claim against the customer.

Returns of the products, which are considered defective upon delivery (DOA) at the expense of the COMPANY:

  • In case a product (s) is found defective upon delivery to the customer (hereinafter referred to as DOA for short), its return will also be charged by the COMPANY. In this case, the return of the defective product (s) can be done either by the customer himself to the COMPANY’s store under the trademark “STAVROS KASSIDIARIS SA” or by sending it / them, charged by the COMPANY with the receipt costs, by means of customer’s absolute choice and after consultation of the customer with the staff of the COMPANY’s e-shop.
  • The return of the products, which are considered defective upon delivery (DOA) will be accepted within fourteen (14) calendar days from their delivery to the customer for the mobile phone sales and within fourteen (14) calendar days from the delivery to the customer for the other product categories. Moreover, the product must not be damaged and must have all the original documents that accompanied the product (DAT, retail receipt, etc.) and its complete packaging.
  • In case of a return of the products (DOA) and provided they have been previously received and checked by the COMPANY; the items will be replaced with new ones. Otherwise in case the customer does not want a replacement, the money will be refunded to customer, in the way he paid the value. Particularly, in case of credit card debit the COMPANY will be obliged to inform the issuing Bank for the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer.
  • The COMPANY, following this information, bears no responsibility for the time and manner of execution of the reversal, which is regulated by the contract. In case of cash payment, and if the customer has chosen to pick the product from the physical store, the return will take place at the store by refunding. The return and the refund will be made within fourteen (14) days.

Safe products – Warranty terms:
The available products from the COMPANY are long lasting products that have all the required certification for safe operation. The products are accompanied by written instructions for use (except from easy to use products) and a written guarantee of good operation of reasonable duration. The warranty of the device is valid for 12 months according to the manufacturer from the date of purchase and allows free troubleshooting, if the following conditions are met:

  • Have the dealership guarantee and proof of purchase of the device.
  • The fixed components of the device (Serial No.) or Imei have not been altered.
  • Do not exclude damage based on the manufacturer’s warranty form.